Services & Policies

Buying

We are always looking to buy quality vintage Gibson and Fender guitars from before 1970. We can travel to you whether you're local, interstate, or overseas taking the risks/difficulties out of selling a high end instrument.

If you have a vintage guitar you are looking to sell, reach out here.

Appraisals

We offer free appraisals to determine the make/year of production of your vintage guitar. You can do this by finding the contact section of the website and filling out the form. Contact us here.

We also offer formal written appraisals for value and insurance purposes on vintage guitars for $300.00 AUD. This involves an in-person inspection of the instrument(s) at our Gladesville showroom, and a written value and breakdown of the instrument.

Payments & Laybys

We offer a variety of payment methods for customers looking to purchase interstate or overseas. All payments are to be made in Australian dollars (AUD).

These include: Card Payments (1.6% fee), EFT/bank wire transfer via invoice.

We also offer laybys of up to 3 months with a minimum 20% deposit upfront (5% non-refundable). Please contact us for details.

Shipping

We offer shipping on all guitar sales within Australia at the following prices:

East Coast Mainland: $200

All other locations: $300 - contact us for a quote.

We also offer worldwide shipping – contact us for a quote.

All our guitars are professionally packed and shipped express worldwide. Each guitar is fully insured with signature on delivery. Amplifiers are pickup only.

Returns & Refunds

All instruments shipped within Australia have a 72-hour approval period once received for change of mind returns. All shipping costs and a 10% restocking fee will be deducted from the refund amount, as well as any credit/debit card fees if applicable.

It is the customer's responsibility to organise return shipping, and it must be returned in the original box and packaging. Upon return the item must be in the same condition as when it left the store to be eligible for a refund.

All returns must be approved by the store within the approval period, otherwise they will be returned at the customer's expense.

Instruments that are significantly not as described can be returned outside of this approval period.

The approval period does not apply to in-store purchases, international sales or amplifiers. All amplifiers are sold as-is with no returns.

Any amendments to the returns policy are at the store's discretion.

Consignment

We offer consignment sales for vintage and used Gibson, Fender, Gretsch, Rickenbacker, Martin, and other high end guitars. Our sales commission is 18% of the final sale price including GST, with a minimum commission of $500. Our minimum listing price is $2000 for consignment pieces.

There will be an upfront $50 inspection fee per instrument. This includes a restring, setup, and cleaning required before listing.

Any significant repair work required to make the instrument functional will need to be addressed at the owner’s cost prior to listing. This can be handled by a qualified repairman of the owner’s choosing. To ensure safety and quality standards, all amplifiers require a service report within the last 12 months from a qualified technician before listing.

Once consigned the instrument will be exclusively listed by Joel’s Vintage Guitars Pty Ltd. We reserve the right to remove from sale any instrument that is advertised elsewhere by the owner or other parties.

All instruments are to remain under our care when consigned. For best chance at a successful sale, we ask that you leave the instrument with us for at least 60 days, however, there is no hold period.

Security and Insurance

While your instrument is consigned, we will take full responsibility and keep all instruments fully insured in our care and in transit. We do our best to handle your items with care, however due to the nature of vintage instruments we do not take responsibility for any electrical faults that may arise while consigned.